You’ve probably heard of VoIP, which stands for Voice over Internet Protocol. It’s an understatement to say that VoIP has changed the way we communicate.
We’ll go over what VoIP phone systems are, as well as the ins and outs of making phone calls over the internet, in this guide.
Whether you’re a beginner or an experienced business leader, you’ll learn everything you need to know about VoIP service.
What is VoIP?
VoIP enabled phone calls to be made through the internet rather than through a local phone company. After converting your voice to a digital signal, VoIP compresses and sends it over the internet. You can use VoIP as long as you have a high-speed internet connection, as well as a router and modem.
A VoIP vendor sets up the call between all participants. The digital data is then uncompressed on the receiving end, resulting in the sound you hear through your speakerphone.
People prefer VoIP because it allows them to make phone calls without using a phone line, saving them money on long-distance charges. You don’t need to run any additional copper wires if you have internet access. Employees can work from home or commute to the office using this method.
To make a VoIP call, you’ll need a SIP-compatible desk phone or a VoIP calling app, which means it’s been given an IP address and can make calls over your network. They can make high-definition (HD) phone calls, unlike landline phones.
How Does a VoIP Phone System Work?
Typical VoIP configurations are a desk phone and a SIP server, usually a VoIP service provider. It provides far more features than a traditional phone service could ever offer.
Your data is securely stored in the cloud because VoIP runs over the internet. An online dashboard allows you to manage the VoIP system. Users can edit contacts, business phone numbers, call forwarding, and add new phone numbers using this dashboard.
Regardless of which phone system you use, you most likely already pay for internet service. Using internet phone service instead of the expensive telephone company is possible thanks to cable and fiber broadband. It’s also easy to add new features that are critical to the operations of your company.
Mobile Devices & Wi-Fi Connectivity
Mobile devices and WiFi connectivity
With a VoIP system, employees are no longer confined to their desks. Road warriors and remote employees can make business calls with nothing more than smartphones and VoIP apps.
The speed of Wi-Fi has significantly increased, allowing for Wi-Fi calling. Although a CAT 5e or CAT 6 connection is ideal, employees can go completely wireless and take calls anywhere if the office has a strong Wi-Fi signal.
Top VoIP Phone Features
Extensive phone features, in addition to significant cost savings, are another important reason why so many businesses have switched to VoIP. When it comes to VoIP features, this is just the tip of the iceberg. If your business has a contact center, focus on these features to get a faster return on investment.
Top VoIP phone system features :
Auto Attendant – Greet callers right away and direct them to the appropriate person.
When your team is busy, use call queues to handle calls. Callers queue up to speak with the next agent.
Get superior-sounding phone calls with HD Voice Quality.
Conference – For meetings with up to nine people, use a dedicated conference line. Meet, moderate, and film in high definition.
CRM Integrations – You can use this integration with your current CRM if you want. A workflow that is deeply integrated can help you increase productivity.
Choosing the Most Appropriate VoIP Phone System
Finally, you’ll require the appropriate VoIP service. Working with a reputable provider ensures a secure installation and a pleasant experience.
Consider the following factors when deciding on the best VoIP phone system:
Initial and ongoing expenses
Uptime and dependability
Customer service availability and quality
Company longevity and reputation Ease of use of products and services
Case studies and testimonials from customers
Despite VoIP being popular for being cost-efficient and user-friendly, many people harbor misconceptions about IP technology. Upgrading your phone system is a lot easier when you have a plan and the right VoIP provider.
Due to its numerous benefits, VoIP technology, which uses the internet to make and receive calls instead of traditional landlines, is rapidly gaining popularity among businesses. Increased accessibility, complete portability, scalability, advanced features, and improved flexibility with softphones are just a few of the benefits, all at a lower cost.
Thinking about setting up a VoIP phone system in your business?
Contact FreePBX if you need a reliable and experienced service provider. Aavaz PBX is truly your one-stop-shop for all your telephony needs and checks out all the criteria for choosing the perfect vendor to help your business thrive.
You won’t miss your legacy phone service once you start reaping the benefits of the VoIP system for your business.